I own a small art gallery. Two-ish years ago we adopted Square as a POS system. We operate basically, like a co-op. We do not have a recorded inventory. With respect to Square I know it records more data than I access. Their personal sales data could then accompany their check. Any thoughts? If you would like to give your artists information about the products that sold in a neat report, there are two ways I am aware of that you could do that:.
Set the quantity to 1. This is going to be time consuming, especially once you get started, but Square does have a bulk upload option. But this will give you the most detailed information about what sold. If you do this, you create what Square calls a Variable Price Point item, and when you select it, Square will prompt you to enter a price. For this scenario, you could honestly pull either a category report or an item report.
Square does collect a lot of data, and you can do a lot with it. I know that you can leave notes on quick sale transaction, and you can sort through sales data on a per-transaction level.
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But honestly? Pulling the reports will be just a matter of a few clicks.
Here are some resources to help you get started! I have a major problem with Square. I have tried to contact them by phone and email thru their customer service for two weeks and get no response.
They are refusing to process credit card transactions and are holding the money. Do you have any ideals where I can file an official complaint, or a good email address so I can try to solve this problem. Best of luck to you! They deactivated my account and kept the money from my client for themselves. They could at least cancel the transaction and refund my client. Or email me if there was a problem. But why bother??
I have just started to use debit square reader. I have clients that like to leave a tip. There is a tip option on the credit cards but I cant seem to find one on the debit reader. It appears that tipping works on tapped debit transactions.
Great article Melissa,I have been using Square for years. We were with Suntrust processing through First Data for years. It got to the point that I just printed out a ton of the last 3 months worth of statements and just handed it to them and sent them on their way. This went on for 5 years. They no longer offer that deal but let me repeat that! Square is extremely easy.
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You CAN get to a live person if you follow my instructions in a reply to another customer on how to contact Square. Their customer service is helpful to a point. I LOVE the fact that their is no PCI Compliance fee, no batch fees, no 3 year contract Wells Fargo , no deciphering how much I am going to be charged whether it is a Visa Gift Card or a Foreign card or many of the other tricks that these merchants pull to get money out of you and never has been a hassle for me.
I do not use their POS system but I do utilize their Square app and store my clients information on their server and am in the middle of having a website developed to help me with monthly and yearly billings. My guess is a lot of these people that are complaining about Square are on the TMF list and are upset that their accounts are being closed by Square so they come and write a bad review. The thing is they must be aware that they are on the TMF list or there is something wrong because other merchants would have done the same thing to them; closed or froze their account after one transaction.
That is what was happening to me when an old business partner that was on the books legally still found his name on the TMF list. It took me 3 months and threatening law suits against people to discover this after being shut down multiple times from multiple processors. I had to remove his name from the business legally and then all was right in the world. His name dropped off the TMF list after 5 years. I have been processing with Square for over 5 years now and am happy as can be. Maybe someone can answer this question. If I buy there stand, reader,cash draw and a get a Ipad and somewhere down the road they stop my credit card swiping will the pos software still work on the Ipad.
I know I wont be able to swip cards but could I still use the Ipad and get end of day report? If you happen to figure this out on your own, please let us know what solution you find so we can learn how to answer something like this in the future. Best of luck! Log into your Square account. Go to support center on the left side at the bottom, then scroll to the bottom of the page and click contact us.
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You will need the customer code to get past the automated teller. You can Contact Square by phone and ask them. They will be more than happy to answer your question. Just ask them if you can continue using the POS system if you ever cancel your account. I do not believe you can because it is integrated into the Square system through their API and if you cancel your account you will no longer have access to that API or their database but that is definitely a question for them.
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Wayne, followed your instructions and this is what I get. I had tried this before with same results. I have been trying to contact them for two weeks now. They have deactivated my account but are still taking credit card payments from my customers. Problem is, they are not forwarding the payments to me. I send them emails, get no response and as you say without that account number the phone call is a waste. I would just like to know who I can contact to file an official complaint on them. When I went into my account, I did see in the bank info that a bank was listed that was not mine.
I think I got that changed, hope so anyway. They show transactions pending for me.
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The deactivate and close accounts without ANY warning, without contacting you, without helping you, without responding to you. Good info and thanks. I seldom use my square and get a little nervous when I do. If after a transaction is made and you mode it was incorrect can it be deleted and then re- entered correctly? Thank you. David, this would be a question best answered by Square.
Yes it can but you will need to reprocess the transaction with the credit card again. You can log into your account and issue refund then reprocess the transaction. Read my comment above for how to contact Square if you want to talk to them directly. I must agree with most of the comments here: square is probably the worst company i ever have been working.
We are a middle size company, and we are using payment system to let people try and review products. However, i thought that with Square i had a solid solution: i could not be further from the reality. After promising the sky by their account manager, working full transparent and doing the paper store, it looks like once your are hooked, they all forget about you and definitely their customer service. That says it all: they even have a structure of no communication with their clients. I felt in the trap, and as a consequence are money has been blocked for months and i am still struggling to get it all back.
I have 4 restaurants and use square in all of them. Their customer service is pretty good. They are not perfect for restaurants but I have always figured out work around. Their deposits are timely and correct.
I am wanting to start on line ordering and will try soon. I do wish I had a sales rep so they could help with some of the marketing tools. We just started there rewards program and so far good. I did just receive a email regarding them starting up a restaurant pos. Square could possibly be the worst company I have ever worked with in my history of owning multiple businesses.
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I had all of the necessary documentation, Government Issued papers, Copy of the invoice and contact information, along with my bank account information. I still have to wait for 2 month more. If you have Square get out while you can.